Wait List and Admissions Administration

The Housing Choice Voucher Program Wait list and Admissions service plays an integral role in the regulatory compliance and administration of the HCVP. Our team ensures that families who are provided subsidized housing meet HUD income and background guidelines. This service also ensures that the HUD initiatives regarding special programs, income targeting and serving special populations are achieved.

The T&H Team previously and successfully updated the Chicago Housing Authority’s wait lists consisting of over 85,000 current applicants for both the Public Housing wait list and Housing Choice Voucher Program wait list. The T&H team was responsible for providing and operating all aspects of the outreach to applicants and response management including hardware, software, infrastructure, availability, back-up, and disaster recovery plan.

The T&H Team provides Wait list and Admissions services consisting of several key tasks:

  • Maintenance of the waiting list
  • Selection of applicants for admission
  • Informal reviews/denial determinations
  • Managing portability and special admissions management.