Customer Service Call Center

In today’s market, everyone strives for superior customer service within their Call Center, and with the T&H Team’s help you can reach that goal. Our services include complete management and operation of your Call Center designed to meet your specific needs. Not only will the T&H Team improve the level of service to your customers, you will also realize improved operational efficiencies through our comprehensive assessments of technology, staffing levels, and peak call times.

Our customer service strategy is more than a plan to serve customers – it is our business strategy. We ensure that all processes utilize are aligned with industry standards and best practices. We benchmark and improve our processes based upon methodologies such as PMI and PMBOK for project management and HDCI for call center and customer service metrics.