Managed Services

Organizations today are faced with increased pressure to control capital and operating expenses while ensuring high levels of customer service and satisfaction. This has created an environment where a growing number of businesses look to outsourcing as a solution.

T&H offers a comprehensive Managed Services portfolio that delivers both leading edge and traditional outsourcing offerings. Our services streamline the management of critical business and IT functions and facilitates the ongoing alignment of IT with business strategy. Our flexible approach helps ensure that clients receive a consistent level of support - when and where needed, at a competitive fee for service. The value-add? Improved business agility as you are better able to respond quickly to demand, opportunity, and new challenges while mitigating risks.

IT Outsourcing (ITO)

T&H professionals have the expertise, technical skills, and business acumen to help you gain solid control of business IT. The processes and solutions that comprise our ITO are geared to stabilize and reduce complexity in your IT environment, optimizing your assets, and helping you respond quickly to new business challenges and technological offerings. As a product agnostic Firm, T&H recommends solutions applicable to your specific business needs. We have the wherewithal to manage your entire IT infrastructure via ITO - Hardware/Software, Security, LAN/WAN, Operating System, and Remote Communications.

Business Process Outsourcing (BPO)

Today's competitive marketplace demands operational productivity, administrative efficiency, business agility, shorter turnaround times and increased business value. Business Process Outsourcing (BPO) is the survival key in transforming processes to achieve these end results.

"Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external Provider that, in turn, owns, administrates and manages the selected process(es) based upon defined and measurable performance metrics."
Gartner Dataquest

T&H works with client organizations to identify specific business processes and functions that will benefit from our BPO services. We craft a BPO strategy to identify staffing needs against current staffing levels and to provide a roadmap for migrating the selected processes/functions to the day-to-day management of T&H. The value of our BPO services to our customer includes:

• Visibility of ongoing improvements in operational efficiency
• Reducing processing costs through continuous process improvements
• Increasing customer satisfaction by realizing business benefits sooner
• Improving service levels through accurate process monitoring and reporting
• Avoidance of long and costly development cycles to achieve a faster ROI
• Defining and enforcing 'best practice' processes
• Implementing effective change management capabilities.

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