Case Studies: VHA Enterprise Systems Management (ESM) Business Architecture Process Modeling

General Description of Effort
T&H and Booz Allen are partnering in supporting the ESM Office and VHA Office of Information (OI) to deliver the overall direction and operation of a VHA business architecture process modeling capability. The benefit will be to support OI and ESM to provide more efficient information systems infrastructure, reduce redundancy in development efforts, and ensure better coordinated IT initiatives across all business areas. Long-term, this structured framework will yield strategically aligned, cost-effective, efficient, secure IT systems that support business needs. T&H Team also performs related best practice research and provides information & recommendations for input to the ESM Strategic and Tactical Plans. Recommendations will include information on collaboration with user and technical communities to model business processes and performing analysis for determining potential improvements and re-engineering opportunities, taking into consideration changes in the health care industry. Modeling activities will be categorized by and accomplished within ESM Office portfolio lines of business (Health Provider Systems; Health Data Systems; Management & Financial Systems; Registration, Eligibility & Enrollment Systems).

Customer Benefits
The main challenge was that with the reorganization of the VA, roles, responsibilities, and process have not been clearly articulated for the VA and the Administrations. Additionally, there was no Business Architecture Process Modeling (BAPM) capability in the ESM office for the VHA. As such, the team supported the client in developing a BAPM capability as well as set forth to create structure and organization within the Business Architecture group. As such, we brought a team with VA operational knowledge, expert information extraction and facilitation skills, and deep technical knowledge to develop the Process Modeling Guiding Principles, Assessment of the ESM Process Modeling Strategic and Tactical Plans, Developed a Process to Obtain and Prioritize Process Modeling Work Requests, made recommendation for an effective and efficient methodology for eliciting information as input to the process models. Additionally, the Team has created internal processes outlined in Project Management Plans to include: Scope Management Plan, Risk Management Plan, Configuration Management Plan, Communications Plan, Change Management Plan, and Quality Management Plan.

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